Troubleshooting overview
Use the symptom categories below to find the relevant diagnosis path.
In this section
- Installation and upgrades — instance will not install, start, or upgrade cleanly.
- Authentication and user management — users cannot sign in or do not have the expected access.
- Integrations and connectivity — TestOps cannot reach CI, issue trackers, mail, or other external services.
- Automated test results upload — results do not upload, launches stay incomplete, or automated runs do not appear.
- Test cases and trees — project structure, test case visibility, or synchronization issues.
- Reporting and analytics — launches, dashboards, or metrics do not look right.
- Cloud limits and quotas — storage, upload, or hosted-service limit issues on Cloud.
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