Instance lifecycle and suspension

Trial lifecycle

A new tenant moves through the following states if billing is not configured.

State	Duration	What to do
Trial	14 days	Complete payment setup before the trial ends
Read-only	7 days after trial expires	Add a payment method to restore full access
Suspended	After read-only window	Contact the commercial team and complete payment setup as quickly as possible
Deleted	14 days after suspension	No recovery possible — data is permanently removed

During read-only mode the tenant is still accessible but no data can be written. Suspension removes access for all end users.

For tenants with an active subscription, a failed payment triggers the following sequence.

State	Duration	What happens
Payment failing	~1 week	Stripe retries the charge at least 3 times
Past due	Up to ~2 weeks	All retries have failed; Stripe eventually cancels the subscription
Subscription cancelled	—	Automated process schedules instance deletion
Deleted	2 weeks after cancellation	No recovery possible — data is permanently removed

If a payment method is updated while the subscription is past due, Stripe retries the charge immediately and restores the subscription on success.